FAQs – Pellucid Zone

We have put together highly asked FAQs and our hope is that we have answered your questions! If you have any outstanding questions that are unanswered please utilize our live whatsapp chat and our team will help you.

How do I submit my claims to Pellucid Zone?

CLAIM REGISTRATION – AI mobile App – scans hospital stickers & auto-populates. (We offer training and tech support on the App, should you need it.)
INVOICE GENERATION – Practitioner sets their own billing rates & policies, finalises & sends.
CLAIM SUBMISSION – Paperless and electronic, with instant, real-time responses from medical schemes.
CLAIM MONITORING – Ensures a quick turnaround time for payments and early follow-up.
PAYMENT ALLOCATION – Electronic Statements directly from medical aids for every payment run.
FOLLOW-UP – Dedicated PMB department staff are trained on standardised follow-up protocols, partnered with a debt collection service.
ACCOUNT RECONCILIATIONS – Regular reports and transparency – clients have their own access.